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CASE STUDIES

Built. Deployed. Running.

Real systems in production. Not demos, not proofs of concept, solutions that run every day, serving real users and delivering measurable results.

01
Customer Service

AI Contact Centre

The Challenge

Contact centres that can't scale without proportional cost increases. Long wait times during peak hours. Inconsistent service quality across shifts. The need for 24/7 availability that's financially impossible with human-only teams.

Our Approach

AI voice agents integrated with real-world phone infrastructure, enabling 24/7 operability at a fraction of the cost. Scales up instantly when demand spikes. Always empathic, always helpful, making sure every customer is served well, no matter the time or weather. Human agents focus on complex cases that truly need them.

02
Construction & Architecture

Roof Compliance Agent

The Challenge

Checking roof plans against building standards is painfully manual. Thousands of products, regulations, and legislative requirements that change regularly. Architects and contractors spending hours on compliance verification. Errors that only surface during inspection, causing costly rework.

Our Approach

A custom AI agent that checks roof plans against building standards and compliance requirements, enriches them to a compliant version, and returns them ready to use. Powered by an extensive document database covering thousands of products, technical documents, and legislation. A custom AI-human-in-the-loop rule engine handles the extreme complexity. In production, serving Belgian construction companies daily.

03
Enterprise IT

Intelligent Email Triage

The Challenge

A Belgian IT enterprise drowning in complex inbound email. Each message requiring manual reading, attachment processing, question extraction, and draft responses. Hours spent per day on repetitive email handling. Inconsistent language and response quality across the organisation.

Our Approach

Agentic workflows that read through emails, convert and store attachments, extract questions, and draft replies for human review. Processing time reduced by over 90% per email. Enables uniform, professional language on complex technical topics enterprise-wide. The human stays in control, reviewing and approving, not typing from scratch.

04
Field Service & Support

Technical Knowledge Assistant

The Challenge

Support and technical teams in the field struggling to find answers across scattered documentation. Product knowledge spread across hundreds of documents, manuals, and technical sheets. Low first-time fix rates because the right information isn't accessible when needed.

Our Approach

A knowledge assistant powered by a structured backend that organises all product documents and data. Answers technical queries with relevant context, references source documents, and shows relevant images from documentation. Improves first-time fix rates across the board by putting the right knowledge in the hands of the people who need it, when they need it.

How we approach every project

Every case follows the same structured approach: Discover, Design, Deliver, Optimize. We don't skip steps. No handoffs. The same people who discover are the people who deliver.

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Ready to move?

No pitch deck. No sales process. Just a conversation about where you are and where you want to go. If there's a fit, we start. If not, no hard feelings.

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